Privacy policy

Biscotto operates this store and website to provide you, the customer, with a curated shopping experience. Biscotto is powered by Shopify, which enables us to provide the Services. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website, place an order, or otherwise interact with the Services.

By using or accessing our Services, you acknowledge that you have read this Privacy Policy and understand how your information is collected, used, and disclosed.

 

Information we collect

When you place an order or fill out a form on our website, we may collect:

  • Full name
  • Email address
  • Phone number
  • Address (billing address, required by Shopify)
  • Order details (products selected, pickup date)

⚠️ Note: The address requested at checkout is a technical requirement of Shopify. Biscotto does not ship orders and does not use this information for any other purpose. All orders are picked up at our location.

We may also collect additional information depending on how you interact with the Services, such as:

  • Device and browser information (IP address, unique identifiers)
  • Usage data (how you navigate our website)
  • Communications with us (e.g., customer support inquiries)

 

How we use your information

We use your personal information to:

  • Process and organize your orders
  • Communicate with you about your purchase or pickup
  • Provide and improve our Services, including remembering your preferences and offering a tailored shopping experience
  • Payments: Payments are made at pickup (card, MobilePay, or bank transfer). We do not store payment information on our website.
  • Security and Fraud Prevention: We use your personal information to authenticate your account, provide a secure shopping and payment experience, detect and prevent fraudulent or unauthorized activity, and protect both you and our business.

 

Relationship with Shopify

Our Services are hosted by Shopify. Information you provide may be transmitted to Shopify and other third parties located in other countries to provide and improve the Services. To learn more about how Shopify handles personal information and your rights, visit: Shopify Privacy Policy

Cookies

Our website may use Shopify cookies and similar technologies to enhance your browsing experience. You can configure your browser to refuse cookies if you prefer.

 

Data Protection

We are committed to keeping your information safe and do not share your personal data with third parties, except as necessary to process your order (e.g., Shopify).

No security system is perfect; we cannot guarantee complete security. Avoid sending sensitive information through unsecure channels.

 

Retention of Information

We retain your personal information as long as necessary to:

  • Maintain your account
  • Provide the Services
  • Comply with legal obligations
  • Resolve disputes or enforce contracts

 

Third Party Links

Our website may contain links to other websites or platforms. We are not responsible for the privacy or security of third-party sites. Information shared on public or semi-public platforms may be viewable by others.

 

Contact

If you have questions about this Privacy Policy or want to exercise your data rights, contact us at:


biscottodk@gmail.com

Thorshavnsgade 18, kld., Copenhagen S, 2300, Denmark